Reception calls

My phone rings, it's a call from reception, wanting to discuss with you Elizabeth's room complaint, you ask for the details of what happened earlier and they explain in detail.

Earlier that day:

Elizabeth strode purposefully toward the reception area, her blonde curls bouncing with each step, as she had to carry her luggage for the first time ever. She was furious, she fully expected every aspect of her experience to meet her exacting standards - including her dormitory assignment. Upon reaching the front desk, she cleared her throat loudly and announced, "Good morning. I am here to discuss my room, I haven't been to it yet, but I saw on the assigned room list that I appear to have been assigned a roommate." The secretary glanced up from her computer screen, looking somewhat taken aback by Elizabeth's angry tone. "Yes, erm sorry, what was the name, I'll pull up your file..."

"It's Miss Elizabeth Worthington", after a few moments of furrowed brows and clacking keys, she continued, "ok Eliza, I'll look into this for you, why don't you go and settle into your room for now." But Elizabeth was far from happy. "My name is Elizabeth, never give me a nickname, I expect the absolute best and this is unacceptable, I'm not sharing a room with some low class skank." Eventually realising she was getting nowhere fast, she stormed out, the secretary called after her, "Have a nice day, Miss Eliza." She spun around sharply, fixing the woman with a steely gaze. "IT'S ELIZABETH," she screamed before striding away.

Back to the present:

I smile to myself, before telling the reception that having a roommate will do Eliza some good.