He suggests a live chat

As she opened the mail she saw a lot of funny colorful animated gifs. She had to scroll down a full minute until the gifs stopped and the text appeared. "You are so amazing, love your hair and makeup, you should do a livechat with your fans, so we can tell you how much we love you" and after that so many more gifs blinked in front of her. She didn't know how long she looked at them but suddenly the mail had disappeared.

"Hm a live chat" she smirked