He does so

Eric sighs to himself, resigned to fate.

"Fine," he mutters, putting his phone onto speaker while angling the camera to face the rip in his trousers. A few more button presses and the picture is away.

"Well, that's no good." Louise moans from the other end of the line. "I can't look at a photo while talking to you. Switch to a video call."

"A video call?" Eric moaned, "come on can't you just help out?"